Freight Policy
Nuline is committed to excellence and simplicity in serving its customer. To have a seamless delivery please see the below freight policy.
Level of freight services we can offer.
Standard Freight
- Delivery to a loading dock or into store ONLY.
- All deliveries will be via a truck with a tailgate.
- Cabinets will be delivered packed and on small skid. Freight company will not remove from skid or remove packaging.
- Standard deliveries are between 8am-4pm Monday to Friday only.
RTS (Rite to Site)
- Freight company will deliver into premises and take into required room. Positioning, removal of cabinet from skid and packaging will all be disposed of.
- Freight company will not plug items into a GPO.
Exclusions
- If there are any stairs, narrow door widths or heights, this includes lifts and door opening of door lifts – this will incur an extra charge and will always be POA.
- They will not remove any existing equipment to position cabinets.
- Standard Freight deliveries: Customer cannot request a specific time; this will add additional cost.
- Price does not include any site inductions required, whether this be onsite or online.
Time Specific Delivery
- RTS delivery plus Specific time frame for delivery can be requested is an AM (8am-12pm) or PM (12pm-4pm) delivery and a call 1 hour prior.
- If you require more specific deliveries, price will be POA.
Removal and Disposal of Old Equipment
We can arrange removal and disposal of any old refrigerator. Providing, the old equipment is empty, unplugged from any monitoring system and ready to be taken on the day of delivery. We need to be made aware of this when order is placed.
Customer is required to ensure all items including hazardous chemicals / biohazardous substance / traces etc need to have been removed and suitable for handling without any special procedures. The freight company will not wait while you move stock from old equipment to new equipment. If you require time to do this, please advise and we can quote as needed. Pricing is based on old equipment being similar size of new. Anything larger than a standard 1 door/ 2 door refrigerator will be POA. Again, any site issues need to be known prior.
To ensure a smooth delivery experience, we need the following information before we will commence any freight bookings.
- Name of Customer – company name
- Address – including any building numbers or names – for RTS- room number or specific location is needed.
- Site name and contact number (mobile preferred) for the freight company.
- Any delivery limitations- steps, loading dock heights, parking issues, opening hours.
- If any site inductions are required, whether this be online or onsite.
- Whether drivers need white cards or any special clearances to complete delivery.
